Russians-in-London

GDPR

Russians-in-London Store consider themselves GDPR compliant.

The following explains how Russians-in-London Store or ‘our’ or ‘we’ or ‘us’, use any personal information we collect about you when you use this website.

Our Lawful Bases for holding data, in accordance with GDPR, are legitimate interests, and contractual necessity. Such legitimate interests are explained in – “Why we need your data.” And “How long will we store your data”.

What information do we collect about you?

We collect information about you when you fill in a contact form, place an order or email us directly. We also collect information when you voluntarily comment on our blog posts, provide feedback and participate in competitions. Website usage information is collected using cookies.

The information we collect about you may include: your name, email address, postal address, phone number, IP address, location, company name, your chosen internet browser and service provider and device, plus any information you supply voluntarily.

Why we need your data

We collect information about you to fulfil the legitimate interests of our mutual relationship. To meet your request, such as requesting a return call; to process your order; manage your account, and to email you about other products, services, and information we think may be of interest to you.

We may also contact you directly to ask as to the quality of the overall service that we provide. We use your information collected from the website to personalise your repeat visits to our website. Russians-in-London Store never sell any information to another company.

We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services to you.

How long will we store your data?

If we provide any paid-for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years, after which time it will be destroyed. We do not use any information for marketing purposes as we do not believe in SPAM.

What are your rights?

Under the GDPR, you have the following rights:
The right to be informed about our collection and use of your personal data.
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability.

Access to your information and correction

Those Russians-in-London Store customers having an account may sign in and edit any personal information by signing in on the ‘my account’ section on this website. This section enables tracking of order history, editing of personal data and addresses, and further information relevant to account customers regarding GDPR.

Non-account customers may ask us to supply, edit or delete personal data gathered by “contact us” link visible on every page of the site.

You have the right to request a copy of the information that we hold about you via a Subject Access Request. If you would like a copy of some or all of your personal information, please email or write to us at the following address.

Email: customer.service@russians-in-london.co.uk

Cookies

Cookies are small text files that a web site transfers to a site visitor’s computer for added functionality, or for tracking web site usage. We do not use cookies in order to gather personal information such as a person’s name or e-mail address, other than during the purchase and checkout process. Cookies are only used to collect strictly necessary information during the shopping process, and to add goods to your online shopping account. We also use them to enable analysis of user trends to provide you with a better browsing experience. Use of cookies is an industry standard and many web sites use them. If you do not wish to accept these cookies from our website, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits. Denying these cookies will mean that online shopping will not be possible and you will need to order from us by telephone or fax.

Email

Emails are sent over the public network and cannot be assumed to be secure. Internally, we will treat the information in strict confidentiality.

Other websites

Our website contains links to other websites which are governed by us. This privacy notice applies to all such websites.

Changes to our privacy notice

We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 20th May 2018.